When I was 21 years old, I started working at a large homeless shelter outside of Chicago.

I had no idea what I was doing.

I received zero training.

In my first year at the shelter, I had:

• A knife pulled on me.
• A pulled pork sandwich dumped on my head.
• A delusional woman (who thought she was Queen Elizabeth) threaten me.

It was really freakin’ tough!

I spent the next twenty years at the shelter learning how to prevent and deescalate conflict. 

It took a lot of experimentation to see what works:  What happens if I stand this way?   What will he do if I say this phrase?  When should I call the police?

Now I train organizations how to work with individuals experiencing homelessness.

Our trainings are used by over 2,200 organizations in eight countries: 

• Libraries
  
• Nonprofits
• Businesses
• Local government, etc.

Sign up below for our free 1-hour Introductory Course to get you started.  It will save you decades of trial-and-error (especially the “error” part!).